Frequently Asked Questions (FAQ)
what is a home warranty
A home warranty is a service contract that covers the cost of repairs and replacements for your home’s systems and appliances when they break down over time from standard wear and tear.
Why is buying a home warranty a good decision for my budget?
Having a home warranty will give you and your family complete peace of mind. You will not have to worry about spending atrocious amounts of money to repair or replace any issue that arises nor deal with the headache of finding a competent professional to do so. We are here 24/7 to take care of it all for you, your family, and your home.
Why do i need a home warranty
When home systems and appliances break down, it can mean more than an out of use dishwasher. You can get bumbarded with unexpected expenses that easily add up.
Instead of paying the full retail cost of repair or replacement, a home warranty will help you manage the costs of unexpected breakdowns.
How is a home warranty different from homeowner’s insurance?
A good way to think about the difference is: homeowner’s insurance usually protects you from things that might happen to your home, like fires or theft. A home warranty helps protect your budget by covering components of home systems and appliances that breakdown from normal wear and tear.
How does a home warranty work
In the event of an appliance failure or system breakdown, a claim submission online or via the phone is all you need to do! A trained professional will be dispatched to your home and will assess the issue by repairing or replacing what is necessary to remedy the problem. You pay a small service fee, and that is it. All other expenses are on us.
Do I have to have a home inspection before I can get a Policy with Priority Home Warranty
No. we dont require a home inspection or any maintenance records to purchase a home warranty plan. Also, we will not refuse coverage due to the age of your home’s systems and appliances.
Can I choose my own service contractor?
Yes you can we just have to verify that the contractor being used is licensed, insured, and bonded
What’s the difference between a home warranty and a manufacturer’s warranty?
The main difference is that a manufacturer’s warranty generally covers the failed part of a single appliance, but usually doesn’t include the cost of labor or repair. With a home warranty, one plan covers a variety of systems and appliances, making it a more cost effective way to protect your home.
Using your Home Warranty
How do I request service?
Once your coverage kicks in, schedule it online at anytime Through your customer portal. You can also call (888)-812-1060 to start a claim
My issue wasn’t fixed. Can the contractor come back?
Of course. Simply re-request the service online or by phone. All work done with our service providers comes with a 90-day workmanship guarantee, so if the issue isn’t resolved, we’ll send a service provider back to you.
What if my covered item can’t be fixed?
If we determine your covered item is beyond repair, we’ll offer a replacement or find you another solution that works for your situation.
who will Priority Home Warranty send to my house
We work with qualified contractors in your area who have been regularly evaluated by customers to meet our high standards.
What do we cover ?
We offer an array of home warranty plans to cover the most important systems and appliances in your home. Click HERE for a sample of our plans and to see which appliances we cover.
Are there any exclusions to my contract or limits to my coverage?
Yes, there are some limitations to what a Home Warranty plan can cover. PHW always Prioritizes our customers. We meticulously study and evaluate which systems and appliance breakdowns are most likely to disrupt your home to ensure we cover you for what matters most. Home Warranties cover breakdowns that occur due to normal wear and tear. Take for example if a fan in your AC unit breaks due to natural use, that’s where we would step in to cover the replacement. However, if that AC was broken from human misuse or a natural event, it would not fall under our coverage. The good news is, in the event it occurred because of a natural event such as a hurricane, homeowner’s insurance may cover the damage.
My Systems and Appliances are old, does that matter?
No, it doesn’t. You can get a Priority Home Warranty plan no matter the age of your appliances.
Can I change my plan later?
If, for any reason, you need to change your plan, you can do so within the first 30 days of purchasing your coverage. To make a switch call (888)-812-1060
When can I start using my plan?
You can start requesting service after 30 days of purchasing you’re Policy.
Can I view a sample Service Contract Agreement
About Home Warranty
How do I make sure my coverage continues?
If you have set up automatic payments with us, will send your new contract 30 days before the old one expires. If you are not on an automatic payment system, you can continue coverage by calling us toll free at (888) 812-1060.
Can I cancel at any time?
Yes, you can cancel at any time. If your cancelation occurs within the first 30 days of your coverage, we’ll refund your contract fees minus the cost of claims paid, and a small administrative overhead fee. If you cancel after the 30th day, you’ll receive a pro-rated refund of your contract fees for the rest of the contract term minus the cost of claims paid, and a small administrative overhead fee.
Is there a limit to the number repairs during my contract term?
No, we do not have a limit, although some coverage limitations, such as cost caps, may apply.
How long does my contract last?
PHW Prioritizes you, enabiling you to find the contract term that is right for you. You can purchase a policy that is month-to-month, annual, or multi-year. Our multi-year plans provide the most value, call us toll free at (888) 812-1060 to find out more